Great environment but hard to develop and still very new. - Member Service Representative II WHOOP Employee Review

3.0
Jul 24, 2023
Recommend
CEO approval
Business outlook

Pros

The team environment is excellent. Communication from management is excellent. The company really lives up to its beliefs of unlocking human performance by providing employees with amazing perks.

Cons

The company preaches: Moving at an uncomfortable pace. This leads to a lot of changes very quickly without really sorting out kinks and expecting employees to deal with it even though it interrupts a lot of workflows. They literally switched the software used to communicate with customers 4 different times. At one point, we switched the software and were only on it for a month before switching again. Work-life balance was hard when working Wed-Saturday from 9am-8pm. I was fine with it because I thought it would switch after 6 months as promised but then it was the same for a whole year. This was due to all the software changes they made.

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WHOOP Response
2y
Thank you for sharing your feedback about your experience at WHOOP. We take pride in fostering a supportive team environment and believe open communication is vital to maintaining a healthy and productive workplace. It's wonderful to know that you have experienced these positive aspects firsthand. We recognize your concerns regarding the pace of change and its impact on workflows. At our stage, change is sometimes necessary to meet the evolving needs of our members. When change comes, we do our best to communicate it thoughtfully and transparently and explain the “why” behind it. That said, we understand there may be room for improvement and appreciate your feedback so we can find a better balance between agility and stability. If you have any additional insights or suggestions for improvement, please share them with us directly. We can be reached at people@whoop.com.

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5.0
Jun 23, 2026
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CEO approval
Business outlook

Pros

Great company to work at, fast-paced, and everyone is very personable.

Cons

I honestly had a really good experience.

2.0
Mar 13, 2026
Recommend
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Pros

The CEO appears to have a clear and compelling long term vision. The product has strong brand loyalty and a passionate user base.

Cons

Internal politics and misaligned priorities can slow progress and decision making. Some decisions do not appear to be grounded purely in what is best for the user or product. Development cycles can feel long, sometimes taking 2 to 3 years for meaningful product evolution. Several larger departments appear to lack a well balanced mix of experienced, merit driven, and deeply knowledgeable contributors, which can lead to disconnects between teams and ultimately show up in the product. Egos and internal agendas at times overshadow collaboration and product focused thinking.

3
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