Ok place but the job does have some issues - Participant Services Representative WEX Employee Review

3.0
Oct 28, 2022
Recommend
CEO approval
Business outlook

Pros

Nice to get incentive bonuses if you meet the expectations

Cons

Angry customers and half of the time I agreed with them. They submit receipts for using their FSA cards and it seems like that is not good enough and then the claims department needs their EOB"s. S. People are not told this upfront so you will take the brunt of their frustrations. Hard to get days off as people but in their request at the beginning of the year.

Explore other reviews about WEX

5.0
Jun 24, 2026
Recommend
CEO approval
Business outlook

Pros

Good benefits work life balance

Cons

very good work but less ai

1
4.0
Jul 1, 2026
Recommend
CEO approval
Business outlook

Pros

Good growth opportunities internally Decent Benefits

Cons

Constant "fires" Cost savings efforts for many years Increasing concerns from investors and board in the news

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