Beware - Family run business - Customer Service WAI Employee Review

1.0
Dec 4, 2020
Recommend
CEO approval
Business outlook

Pros

Free coffee and monthly birthday celebrations

Cons

Small pay and poor benefits

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WAI Response
5y
Thank you for taking the time to leave your feedback. WAI offers a comprehensive benefits package, that includes a full range of health benefits, company paid basic life insurance, short and long term disability coverage and employee assistance program, 401k retirement plan with company match, and multiple auxiliary benefits, including but not limited to illness, accident and pet insurance. We are currently working on benchmarking our pay structure against the market, while also implementing a people centric strategy that will allow us to better gauge the needs of our employees. Thank you for your time with the company, we wish you success in your future career!

Explore other reviews about WAI

5.0
Oct 22, 2025
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

very flexible work schedule and good pay

Cons

it can get unorganized internally

3.0
May 14, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Stable and supportive management. Leadership is approachable and generally supportive of their team Solid work environment. The company has clear processes and a professional atmosphere. Hybrid and some remote roles

Cons

Compensation doesn’t match contribution. Salary increases have been minimal and don’t reflect the value and complexity of the work delivered Limited growth opportunities. Career advancement paths are not clearly defined and promotions are hard to come by Increasing workload. Workload has grown significantly over time without proportional compensation or staffing adjustments No clear career ladder. For senior contributors looking to grow, the ceiling feels low

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