Pros
The office is pretty nice and our bathroom stall gaps are narrow enough so that you can't see the person inside. Most people are pretty smart and want to do the right thing.
Cons
No vision. None. Zip. Zilch. Nada. We pretend to be a “modern” company but still rely on sales tactics from the 1980s. We signed a huge contract with a new CRM software provider in 2016. By Fall of 2017, we signed another huge contract with a different CRM provider. As far as I know, we're still paying both. Who is responsible for due diligence with these decisions? We bought a traditional car dealership on the premise that their cutting-edge technology would help the business scale. From what the developers say, it was probably a mistake and we're still rebuilding pieces of their tech. In January 2017 we're told that we'll be building a "world class call center." Amazing! Wait, what year is it? That's how we're going to disrupt an industry? With a call center? Well, ok. Luckily, after failing at scaling our own call center, the board discovered that one of our investors owns a call center. So we laid off our own salespeople and signed quite a one-sided deal with that call center and are now using them to sell our cars (good for that investor -- they'll be able to make some money back). We used to have a great value proposition to people who were reluctant to buy a car online: "No charge for shipping, and after 5 days or 200 miles, if you don't like it, you can return it for a 100% refund!" Turns out we weren't all that profitable, so now we charge a non-refundable fee on top of the listing price. How the heck are you going to get someone who is on the fence to buy from you if they have to risk $500 on our abysmal quality control? God help you if you need anything from HR. I can't even bring myself to go there without losing my composure. We can't even rearrange the furniture effectively. Sorry, I accidentally said that you can buy a car *online* using Vroom. Ha. All you can do online is put down a deposit, and then you have to trudge through a slew of phone calls to make it through the rest of the process before they’ll send you documents via overnight mail that you have to sign. We seem to disregard any reasonable processes. We might say we're going to rework the way we prioritize and assign work, but soon after that we'll break our own rules, lose track of what's really important, and there's no one accountable for it.