Great people, questionable decisions - Customer Service Voy Employee Review

4.0
Mar 21, 2025
Recommend
CEO approval
Business outlook

Pros

people are amazing to work with, regular events which were always fun, food regularly provided, and flexible working arrangements

Cons

some very questionable decisions made by middle-upper management that was not always properly communicated to people who had to deal with these decisions

Explore other reviews about Voy

5.0
Apr 3, 2024
Recommend
CEO approval
Business outlook

Pros

- Fast paced and looking to get stuff done and innovate - Consumer healthcare company that creates a dynamic environment - Cross-functional and collaborative as have to work across product, ops and clinical - Great humble people who are ambitious

Cons

- It is face paced and wants you to take full ownership very quickly so not for everyone - Good business proposition but also have to be able to think across health and technology

5.0
Jun 15, 2026
Recommend
CEO approval
Business outlook

Pros

Lots of learning opportunities (pathways, management, ops, product, quality, external leadership) Diverse team & backgrounds (multiple professional, ethnic and nationalities bring their learnings to the table) Inspiring individuals doing big things in healthcare Unique opportunity in consumer healthcare as a NHS trained doctor

Cons

Fast paced environment - you have to accept a degree of uncertainty as you pivot to moving goalposts. Totally polar opposite to the NHS glacial pace of change - not a fit for everyone

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