I don't recommend working here!!!!! - Customer Relationship Manager Voxbone Employee Review

Thank you for taking the time to provide your feedback and this review. We are sorry that your experience with Voxbone was not overall a positive one. We appreciate that working within a sales function is a considerable challenge in itself, especially within our business where we are offering a technically complex solution to our customers. We have put our CRM tool in place as a support to our sales professionals and to help us better manage our accounts and our customer needs. It’s a shame you felt this was a little overwhelming and heavily administrative. We do believe we are similar to other organisations where commercial activities are tracked via a CRM or similar. As a business, it helps us know more about what makes us successful and what we can improve on, as well as help all members of the sales team better manage their time and priorities. We do move accounts around internally to suit the skillset of the team and better serve our customers. So, there may be some customers that have had different account managers over time, but this isn't necessarily down to attrition within the team. We believe it makes better business sense to partner up location, time zones, employee promotions and even language skills with different account managers to make interactions more timely and smoother for our customers. We really appreciate your feedback on our new starter training. As a growing company we are putting programs in place to improve our training. Currently, we partner up new starters with senior members of the team for hands on and ongoing training and invest a lot of time ensuring our employees have the knowledge and tools they need to succeed in their role. We, of course, would not dismiss anyone without reasoning, please do contact our HR team directly and we would gladly provide more information here if anything is unclear to you. Again, it saddens us to read your feedback as we are continuously looking into ways to enhance our new employee training and our employees career journey. We appreciate we are a fast expanding organisation and have many things to improve and introduce as we grow, so we have taken your feedback on board and thank you for your contribution during your time at Voxbone and wish you every success in your future endeavours.