Pros
There are no pros.
Cons
Management is very unresponsive and rude. Often, you can hear them shouting in the room. The situation of support is abysmal. There customers are small retailers which have been always neglected by support since the inception of the company; so you are on the forefront to listen to the customers' rant and cannot do anything about it as there is no help from the trainers and managers on any functional issue. FYI there are no technical issues which support takes cares of. No training will be given and they will expect you to deal with customers on your own. The head of the development team does not allow support to fix any technical issues and support would be expected to behave like in a call center environment with no invitation to any company meetings and only to make tickets and provide level 1 support. If someone has a problem with their mouse or screen, you will be called as there is no internal support. It is better to work in Rogers or Fido call center than to work here. No technology/nothing technical to learn in support and very low salary.