Steady work overshadowed by a toxic environment - Client Relations Manager Visiting Angels Employee Review

My experience with Visiting Angels has been very good. The work is very fulfilling and there is a strong sense of community within this organization. We problem solve together and management is very supportive and helpful.

I have had a very positive experience here. I have worked in the home care industry within a few companies for a very long time and it’s hard work sometimes. What sets Visiting Angels apart is the commitment to its staff, clients and community. This has been especially evident during times of challenge within the industry as a whole such as Covid or unexpected weather events.

Fairly flexible schedule, not much micromanaging.

Pay keeps changing and not for the better. I started out as salary, then it changed to per visit, plus a small per hour wage. Now, with the latest change, you don't get the per hour unless you have at least 3 visits a day. seems easy right? nope. Clients cancel the visit for whatever reason, or caregivers call in sick and you cannot do a visit unless the CG is there. It is difficult to get another client to agree to a last minute visit. We have lost clients or clients have had their hours for CG's cut due to government cuts to the VA. This makes having enough clients to see in order to make your weekly quota difficult. Insurance is very expensive and they encourage you to find your own outside of the company. PTO is earned at less than 3 hours a week. No sick time. You spend many nights per week making your schedule and then redoing it when a client cancels or a caregiver calls in. This is all non paid time.