Poor Management, Little Motivation or Room for Career Development - Account Manager Viator Employee Review

2.0
Feb 12, 2018
Recommend
CEO approval
Business outlook

Pros

Good benefits ($600 Fitness reimbursement per year, some travel benefits, 401K, etc.), free snacks, etc.

Cons

Low salary, depressive atmosphere, limited to no room for career development, bad managers.

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Viator Response
8y
We understand how important career growth is, and there’s a ton of opportunity in a business growing as rapidly as ours. I’d strongly encourage you to speak to your manager or your HR business partner about your options, whether that’s one of our many learning and development programs, or the possibility of another role outside of the supply team. We have open roles in many areas of the business, and TripAdvisor is a big supporter of internal mobility. The managers on our team hold regular one-to-ones with their team members, in addition to our quarterly and annual review programs. I know feedback like this is vital to career development, and if you don’t feel what you’re getting is enough, please feel free to speak to me, your manager, or HR about this. We’d be happy to come up with a process that’s right for you. -Laura Saum, VP, Supply

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5.0
Jan 20, 2026
Recommend
CEO approval
Business outlook

Pros

Good money for the job

Cons

Shifts can vary scheduling challenging

1.0
Apr 15, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Good compensation and benefits. Flexible remote work setup. Work-life balance is possible.

Cons

The culture is highly political and lacks psychological safety. Favoritism and perception seem to matter more than performance. Collaboration suffers because people are more focused on protecting themselves and their headcount than supporting each other. Leadership is largely absent and disconnected from the actual work. Frequent layoffs have created an ongoing sense of instability. Entire teams lose key knowledge overnight, leaving others to figure things out with little to no documentation or support. Performance reviews can feel arbitrary and it's mostly gaslighting. If your priority is a steady paycheck (until it isnt), this may work for you. If you’re looking for mentorship, strong leadership, or a collaborative and forward-thinking environment, expectations should be managed.

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