Once Great Company, Now in Ruins - Account Executive Viator Employee Review

I’m sorry to hear you’re unhappy. I know change is hard, but in our case it was necessary. We needed to refocus on our business as a marketplace, so we did – and that change catalyzed our largest-ever growth phase (we’ve doubled TA bookings, and we’re leading TA’s non-hotel revenue growth of 26%). That’s a testament to every person on our team, not least of all our senior leadership. These leaders have long, successful track records in building online travel marketplaces; that’s why they’re here, and along with their teams, they’ve excelled by every measure. I know our San Francisco social team puts a lot of effort into culture (regular pop-ups, events and outings; a great food and beverage program; games/activities areas around the office). It’s an office-wide effort, and much of what they’ve worked on has been at the request of the San Francisco team. We encourage all employees to reach out with ideas and recommendations. We spend too much of our time at the office to be as unhappy as you sound. Our updated approach to legacy business methods has accelerated our growth and we’re headed in an exciting new direction. We’re committed to continuing in this direction and equally committed to those invested in taking this journey with us. We in fact care very much about the happiness of our people, and I’d be happy to discuss with you at any time, as would your HR business partner. Dermot