Pros
Fun people. Free product and good discounts.
Cons
Massive layoffs on a regular basis. The "lucky" ones who kept their jobs in the call center are treated as second class citizens. Schedule of the call center was changed with no regard to the "chosen few" that remained. The president of the company had no problem sharing an inspirational story on social media about an employee-yet couldn't be bothered to look any one of the enjoyed in the eye. Bonuses severely cut, yet workload quadrupled. If something was out of stock, phone agents had to give customers the run around to avoid making the company look bad. Promotions were often promised, but never followed through on. Some employees were kept hugely due to favoritism (attending church with the vp) even though he would publicly talk about how much they hated working there, got talked to numerous times for sexual harassment by hr and playing games on their cell phone while everyone else is working. Said employee was also caught on camera doing nothing for 2 hours while he was supposed to set up for an event. Leadership does nothing since he is friends with the vp. (Everyone knows who this is.) CEO seems to have taken a step back and is not really involved any longer. Some supervisors absolutely will not coach team members...nor will they speak to customers even when they made a decision that upset that customer. Agents were advised to "handle" it. No one was ever on the same page as far as policies went.