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Veterinary Pet Insurance

Is this your company?

Underperforms as an employer in most respects... - Sales Veterinary Pet Insurance Employee Review

1.0
Jul 25, 2017
Recommend
CEO approval
Business outlook

Pros

Formerly Veterinary Pet Insurance, Nationwide Pet Insurance is a Jekyll and Hyde company. Once the industry leader with 70% market share, it's now scrambling to remain relevant because of poor management decisions and smarter competition. It finally offered a Percent-of-Invoice policy six years after its chief competitor reinvented the market, and it truly is the best product currently on the market. The Nationwide brand is a strong one and should help stabilize the company. Benefits are average. Marginal performers who 'manage up' well will likely find a comfortable place to work. It's just big enough that a mediocre employee can probably hide for a few years and collect a paycheck.

Cons

Unfortunately, it stills sells its old products too - highly profitable for the company but typically a poor value for consumers. As an employee, you're forced to offer the swill to unsuspecting buyers and that can be painful if you have any integrity. Senior management is still largely staffed by career VPI employees who subscribe to an authoritarian mindset where blind loyalty and the ability to toe the company line are the only requirements of the job. Competence and creativity are not only unwelcome but actively discouraged. Inexperienced sycophants are the only people promoted from within - and it takes a terrible toll on the rest of the employees. Incompetent, petty managers make mistakes here that would never be tolerated in a more competent company. Nationwide is a mutual company, which means its customers actually own it instead of shareholders. There must be good aspects to being a mutual company but I never saw them. Internal technology is laggard - almost laughable. Innovation, non-existent. It's where good ideas go to die. The promise for managers seems to be lifetime employment, and that's never a good thing if you need to stay competitive. If you consider yourself a good or better contributor you will stick out like a sore thumb here and will likely end up depressed or worse. The management team has a bunker mentality and adversarial relationship with the workers that is totally out of touch with any modern white-collar workplace. And yet the same team persists year after year.

Explore other reviews about Veterinary Pet Insurance

5.0
May 18, 2022
Recommend
CEO approval
Business outlook

Pros

Good benefits, competitive pay, helpful coworkers, ability to move up within company

Cons

Often yelled at by callers, hard to get time off, emotionally draining

2.0
Apr 24, 2015
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

VPI offers great benefits, decent starting salaries, yearly bonuses and generous time off. employees are generally friendly people and easy to get along with. Customer Care is an easy job, as long as you don't take negative calls personally. you mainly answer questions about policy coverage and claims reimbursement. Sales department has GREAT pay plus commission structure and cometitions for extras like dinners and gift cards almost monthly.

Cons

VPI went from a very laid back atmosphere to an uptight corporate one once Nationwide bought them. Nationwide Bank took them over 2 years ago (and is now phasing out the VPI brand name).you do Not want to work in sales where the demands are high and punishment for falling on the wrong side of metrics is usually a public shaming or eventual termination. the higher a sales goal you meet, the more they push you to make even more the following month. you are almost punished for doing well. is all they want from you while giving you less and less in bonuses. Don't let the "insurance" in the company name fool you into thinking you will just be signing up customers for policies. Be ready to dupe people that are calling in for insurance into signing up for a Nationwide credit card instead (Nationwide is a Bank first and foremost after all).

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