Pros
Corporate approach so there is pretty good internal support for hardware and software needs for employees. Benefits are decent (high deductible insurance, 401 w/ 1% match, standard PTO and others). Stable job, people were not being let go when I was there - just leaving in flocks. The people are great, willing to try and help for the most part.
Cons
You have 2 companies (Echo and Morrisey) that were both purchased by Healthstream. Then Healthstream decided to make a 3rd software (Verity), mainly out of the Echo back end. Since all the effort has been put towards Verity, support and implementation of Echo and Morrisey products has decreased. Customer service is severely lacking as many of the senior employees have left (including 2 VP's) and more are looking for the door. In addition, those that are leaving are not being replaced. Customer complaints continue to rise resulting in the remaining employees having to travel and work extra to make up for the lack of product resources and knowledge. Really poor communication regarding the new software being rolled out (Verity). Most people who are going to implement it do not understand how it works at all, only a few developers and product managers have been introduced to it. At the same time, effort in maintaining the legacy products is bare-bones.