Fair pay; heavy travel and unclear leadership leave sales carrying the load - Account Executive Vericast Employee Review

- Poor leadership communication about strategy and change in direction - Unclear roles; it’s not obvious who owns what - Limited resources; hard to get support when needed or find assets - No backfills; extra work piles onto remaining staff after departures - High client-facing turnover in support teams creates client complaints - Unreasonable travel expectations - All accountability falls on sales while others aren’t held to performance standards - Compensation tied to billings not bookings, so AEs aren't paid when CS fails to deliver - AEs must continue running post-sale operations because customer success won’t take full ownership