Need new management - Customer Service Representative Veolia Employee Review

2.0
Jul 23, 2023
Recommend
CEO approval
Business outlook

Pros

Service man are more helpful that customer service team

Cons

No one is on the same page. Everyone moves to the beat of their own drum. Management only cares about how many calls you are taking and they dont value first call resolution

Explore other reviews about Veolia

5.0
May 22, 2026
Recommend
CEO approval
Business outlook

Pros

Work life balance and great co workers

Cons

Not a lot of chances for ot

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Veolia Response
2w
Thank you for taking the time to submit a review. We're glad to hear you sound pleased overall in your role! It's a hard job and we appreciate people like you who contribute to our mission of resourcing the world.
3.0
Apr 17, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Good exposure to a large, complex organization with cross-functional collaboration. Opportunities to take on responsibility and learn quickly if you are proactive. Some strong internal frameworks and experienced individuals to learn from. Visibility across different teams and business units.

Cons

Lack of standardized processes creates unnecessary inefficiencies and rework. Too much reliance on individual knowledge instead of scalable systems. Cross-team communication is often reactive rather than coordinated, which slows execution. Roles and ownership are frequently unclear, leading to misalignment and finger-pointing. Tools exist but are not fully implemented or consistently used, resulting in avoidable manual work.

1
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Veolia Response
1mo
Thank you for taking the time to leave a review. We value all feedback from our employees. We continually strive to ensure that our management is providing the best leadership to our teams and creating an environment where employees can succeed.
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