Room for growth, but lacks proper workflows - Customer Service Team Lead Veo Employee Review

Dear Team Member, Thank you for taking the time to share your experience and for giving us a 4-star rating. We are incredibly proud to have you on board as a Customer Service Team Lead in Miami, especially during this exciting phase as we transition from a startup to a scale-up. It is fantastic to hear that you see the immense room for growth here. Our evolution is driven by the dedication of our team, and we love that you feel part of that upward momentum. We also hear you loud and clear regarding your concerns. Transitioning to a scale-up means we are moving fast, but your feedback about new product features being pushed before proper workflows are established is incredibly valuable. Our frontline and customer service teams are vital to our success, and you deserve the right structures to support you. We are actively working on bridging these gaps to ensure our internal processes match the speed of our product innovation. Regarding your advice to management, we continuously review our compensation packages to ensure we remain competitive and fair for the incredible value our team members bring to the table. Thank you again for your loyalty over the past year and a half, and for helping us build a better Veo. If you ever want to discuss your ideas for improving workflows directly, our doors (and inboxes) are always open.