First Apprehensive, Then Excited, Then Quitting after 2 years - Customer Success Manager Veeva Systems Employee Review

The role involves a lot of repetitive tasks. Depending on your personality, that either makes the job easier over time as you become more efficient, or it gradually becomes frustrating. The upside is that once you learn the role, it can serve as a strong stepping stone to move into other positions within the company.

It's a repetitive, call-center type role. Once you're in it, there isn't much room to grow within the department. Most people either stay and plateau or eventually move to another department before the repetition and workload lead to burnout.

People in your class are mostly great

Technically I am a Senior Associate. Day before promotions, got rid of promotion to Supervisor for everyone. Demoted certain people in the Analytics department. Imagine working for a promotion for 2 years and getting great feedback by your manager and everyone in your class is told never mind. They likely did it due to the high turnover - many people would leave post-promotion for better opportunities. Regardless, cruel and unprofessional Poor management/leadership, large blame culture, poor pay w/ minimal raises, high turnover, minimal diversity. I know some women being paid less than their male counterparts. I know the Analytics Services Associate job posting seems interesting, but everyone I know who’s here is looking to leave because it is so toxic and defeating, even when you’re doing “great”. I would never grow my career here, specifically in Crossix.