Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      Veeam Software

      Engaged employer

      Veeam Software reviews

      No Work Life Balance - Customer Support Engineer Veeam Software Employee Review

      3.0
      Jul 6, 2021
      Customer support engineer
      Recommend
      CEO approval
      Business outlook

      Pros

      Teams are very supportive, they help the new joiners

      Cons

      Salaries are not Market competitive Learning is just Veeam Only Workload is too much, company is expanding at a very fast pace but they are not hiring new resources according to the requirement, existing resources are overloaded, have to work extra hours everyday, and there is no compensation for those extra hours Some Managers keep assigning new cases without caring about the existing workload on the Engineer They hesitate alot about giving good salary increments, It looks like there is no employees retention policy

      avatar
      Veeam Software Response
      4y
      Thank you for your feedback on our People. Our Sydney team is constantly hiring and we are dedicating new resources to growing your team with more talented Technical Customer Support Engineers. Our Australian HRBP and recruiters are working hard to bringing in the best candidates for these open roles!

      Explore other reviews about Veeam Software

      5.0
      Jun 4, 2026
      Sales system engineer iii
      Recommend
      CEO approval
      Business outlook

      Pros

      Great work life balance. Working with some of the smartest people I've ever worked with.

      Cons

      Growing pains of acquiring more companies.

      avatar
      Veeam Software Response
      2w
      Thank you for sharing this! We're really glad to hear you're enjoying the work-life balance and that the caliber of your colleagues has been a standout - that's something we hear often and are proud of. Growth through acquisitions does come with its challenges, and we're working hard to make those transitions as smooth as possible for our teams. We appreciate your patience and continued contributions!
      1.0
      Jun 19, 2026
      It service desk technician
      Recommend
      CEO approval
      Business outlook

      Pros

      - Friendly teammates that are willing to help

      Cons

      Where to begin? - Since starting at Veeam, the internal IT Support team has been cut to a THIRD of it's original size. From an original team of 10+ people, only 3 of the core team remain. Three USA members are left to support over 2,000+ USA employees and try to solve the flood of tickets that arrive in the ServiceDesk queue. - These last layoffs which I was a part of, 1 desktop support engineer, 1 support manager and myself were laid off. - My role was replaced by TWO other service desk analysts in Costa Rica that are getting paid pennies. Both of them combined make less than the salary I had. - Veeam is trying to cut costs anywhere they can, all while making record profits - Technology leadership doesn't listen to input from lower level management on pain points or suggestions on how to improve work-flow or help out the internal IT team - US-based IT employees never received any promotions. All employee promotions from the global IT team happened in Prague / Bucharest offices. - Absolutely no room for career advancement. Managers don't support growth. They silo you into a specific role and work you like a horse.

      avatar
      Veeam Software Response
      6d
      Thank you for sharing your experience. We're sorry your time at Veeam ended on a difficult note. We hear your concerns about team resourcing, career development, and how decisions are communicated. Ensuring our people feel heard and have real opportunities to grow is something we care about, and feedback about leadership responsiveness is noted. We wish you all the best in what comes next.
      See reviews by: Helpful|Rating|Date|All
      Related searches: Veeam Software jobs | Veeam Software salaries | Veeam Software benefits | Veeam Software interviews
      Veeam Software reviewsVeeam Software Customer Support Engineer reviewsVeeam Software review