Out of Touch Call Center - Tech Support Engineer Veeam Software Employee Review

2.0
Sep 21, 2020
Recommend
CEO approval
Business outlook

Pros

Veeam is a product we all believe in.

Cons

Big decisions for Columbus Support come from overseas (Russia mainly) giving the impression that upper management in Columbus really doesn't have a say in much. Despite what recruiters claim, this is a call center. Expect back to back calls and a large case load. Management feels out of touch with the needs of employees. We've been remote for about 6 months now and half of us (team leads included) would like to leave Columbus and continue working remotely indefinitely but there is no serious talk about any length of remote work guarantee and we're all expected to stay in Columbus in the meantime. Even new hires from across the country are expected to relocate to Columbus despite serious talk amidst half of support of a desire to stay remote indefinitely.

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Veeam Software Response
5y
Thank you for your review. We are definitely on the path to becoming the global leader in cloud data management and are really proud of our growth trajectory. We will share your concerns in the feedback we give our leaders on a regular basis. We look forward to sharing our current and future success with you.

Explore other reviews about Veeam Software

5.0
Jun 4, 2026
Recommend
CEO approval
Business outlook

Pros

Great work life balance. Working with some of the smartest people I've ever worked with.

Cons

Growing pains of acquiring more companies.

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Veeam Software Response
2d
Thank you for sharing this! We're really glad to hear you're enjoying the work-life balance and that the caliber of your colleagues has been a standout - that's something we hear often and are proud of. Growth through acquisitions does come with its challenges, and we're working hard to make those transitions as smooth as possible for our teams. We appreciate your patience and continued contributions!
2.0
Feb 3, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Pay is good as well as benefits.

Cons

Poor organizational structure and lack of clarity: Roles, responsibilities, and reporting lines were confusing. This made collaboration and accountability very difficult. Nepotism and favoritism in leadership: Upper management heavily favored hiring and promoting people from their previous companies the "buddy system". Loyalty to personal networks appeared to matter more than competence or performance, which created cliques and made nonconnected employees feel like outsiders. Hypocritical company culture: Leadership frequently talked about "employee matters" values, strong culture, and employee well being, but in practice these were not reflected in actions. Layoffs, heavy workloads after staff reductions, and a focus on looking good on paper undermined any real trust. Frequent layoffs and job insecurity: Multiple rounds of layoffs created constant uncertainty. Remaining employees were expected to absorb significantly more work with fewer resources and little recognition or support. Heavy favoritism toward offshoring and lower cost international employees: Upper management strongly preferred hiring or retaining talent in countries with significantly lower cost of living because their lower salaries made departmental budgets and headcount metrics look better on paper. This resulted in U.S. based employees being disproportionately targeted in layoffs or overlooked for retention/promotion.

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