Pros
The product is incredible. It's is intuitive, powerful and proven itself over and over. The company shifted positions to market itself as a security platform which was a good move.
Cons
Worst management you could imagine. If you want to be under appreciated, ignored, under valued and talked down to then the support team is where you want to be. They are more than willing to interfere with your career path to keep their numbers up. You are a number to them. that's all. They will pile more and more onto your plate all while asking you to do it for no compensation. Title changes are just title changes with not compensation either. Sure they have a nice office and cool toys but nothing can relieve you of the daily barrage from the upper management. They will ask for your opinion on something and once you provide it, they will spend 20 minutes to tell you why you're wrong and they are right. Getting away from this office was the best career choice I have ever made. Both mentally and financially.