Pros
Exposure to the vacation ownership industry.
Cons
Management issues were often not handled effectively due to a lack of HR support, accountability, and clear communication. While the company presents an inspiring vision during acquisitions and onboarding, the reality often fell short of those promises. Communication with owners was frequently frustrating. Owners were often directed through multiple departments and phone numbers without receiving clear answers, creating unnecessary challenges for both owners and on-site staff. In some cases, owners reported significant delays in receiving rental income payments, leading to understandable concerns and dissatisfaction. The company appeared heavily focused on growth and acquisitions, but not enough attention was given to maintaining trust with owners and supporting employees at the property level. Leadership frequently promoted company slogans and ambitious goals, yet many operational issues remained unresolved. Another concern was the hiring culture. There seemed to be a strong preference for bringing in outside management rather than developing and promoting existing employees. This often created an uncomfortable environment for long-term team members and gave the impression that experience and seniority within the organization were not valued. My greatest disappointment was the Human Resources department. In my experience, HR often appeared reactive rather than objective. Employee concerns were not always investigated thoroughly, and decisions sometimes felt influenced by personal relationships and perceptions rather than a fair review of facts. This created a workplace culture where many employees lacked confidence that concerns would be addressed impartially. The company has talented employees and significant potential, but meaningful improvements in leadership accountability, communication, employee development, and HR practices are needed to create a healthier and more sustainable work environment.
