Customer rep - Customer Service Representative VSP Vision Employee Review

1.0
Apr 19, 2023
Recommend
CEO approval
Business outlook

Pros

Once you learn the information it can be simple.

Cons

Everything else. Management is non existent and you can never reach them. I ask my supervisor a question don’t get an answer but responds in the group chat. And management will switch up to you quicker than a potatoe getting hot in the oven. Makes you wonder what’s being said behind closed doors… it’s extremely shady! This company also is never on the same accord … one person will say something completely different than the other then people got the nerve to have a attitude. It’s unorganized ! I’m also not understanding if it’s about getting world class survey why won’t you let us do our due diligence to get there ? They don’t care about surveys for real or these people that call in… it’s all about money.

Explore other reviews about VSP Vision

5.0
Nov 23, 2025
Recommend
CEO approval
Business outlook

Pros

Great Work Life balance and also lots of opportunities to grow

Cons

Not an incredibly exciting field

1.0
Feb 28, 2026
Recommend
CEO approval
Business outlook

Pros

There is no pros working for this company

Cons

No work life balance, toxic work environment, benefits get worse every year, executive leadership is horrible, very leadership heavy and doesnt care about the people who actually do the work, stay away if you want a life and want to be treated like a human

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