Pros
The role I was in has nothing good about it.
Cons
- Unfair hours- should you apply to be full time, you WILL be required to pick up the slack from part-timers. This means working more hours that will not be paid or given back. Their mindset is, give us your time because, you should want to. - Overworked and underpaid- We are constantly asked to take on more work in our average day. This means more time spent on certain calls (which you could be penalised for) and the same low salary. VIVID claim to be the highest paying association in the south, although, for the work they ask of the team, I don't feel they pay enough. - Targeting- You'd think that, being part of a customer service team, the emphasis would be on the service. I'm afraid not. This team is run on figures, like a sales team. Should your timings slip or you spend too long wrapping a call up, you can expect a heavy assault of messages asking you why you're taking so long. - Attitude- The attitude of VIVID is a very "If I must" way of thinking. If it can be avoided, repairs to properties could wait for a long time. Although you could be part of a customer service team, be assured that your role is keep the money coming in while making sure VIVID doesn't spend anything. The other thing to think about in this role is that other departments are not as helpful. VIVID has a reputation for having an excellent CX team, but is lacking everywhere else. You will experience this in your day to day life. Hiring- VIVID will look internally when hiring new members. This could be a good thing, but circulating info suggests that friends are hired over people with the right background. This mean you can have anyone taking over and this has had a bad impact on the team as a whole because we have no faith in the abilities of the people taking over. In turn, they tend to follow the company rules to the letter- this is, 80% of the time, something that will have a negative impact on you. - Work/life balance- VIVID preaches a lot about this, although, with many things, does not practice what it preaches. If you work in this department, chances are you'll feel too drained to have a personal life. Phone system- While I worked here, a new phone system came in. Rather than give you time to complete the work you need to get done, VIVID decided to set this up to send you a call after 2 1/2 minutes. Their idea to do this made me think we were being set up to fail. Staff levels- In my time here, I saw many people leave and start. More recently, we noticed that VIVID was replacing full-time staff with part-time staff. When they tell you that, as a full timer, you MUST be online for 8.30am to be ready for call, why would they hire a single part-time member of staff? This impact was huge as it meant more work for full time staff at the end of the day. It would take a lengthy conversation to be allowed to finish a day at my contracted finishing time. Because of demand, I believe I finished on time once per month. VIVID made a lot of changes over my years here and all of them made us suffer more. The pressure that they put on you for the salary they pay is not worth it. Save your mental state and find a business that will help you thrive.
