Well here is where we get real. There is so much to list. I'll start off numerically in order of importance to me. BTW I worked Bluefly seasonal. I was hired seasonal and then at some point during the season they let us know some of us would get hired on but sadly in February they let me and 2 others know that we weren't the chosen ones. I was given the reason "business decision."
1. The rules for this client are very sketchy. They are not clear and concise. Every team lead, BAE as they call them, has different rules. If you ask one for help with this certain situation you will get a different answer than if you asked another BAE.
2. A lot a lot of customers called in to complain about authenticity of the item they purchased. I had one lady call in to say that the Balenciaga counter at Neiman Marcus flat out told her, her bag was a fake. She had spent almost 3k with us and their answer to her was a pre fabricated answer letting her know they purchase directly from the manufacturer. I know for a fact that's a lie bc they have many vendors on Bluefly. Some are in China. Some work out of their homes. There is no way to know true authenticity of an item.
3. At some point just after the season we were told we could transfer to another client, Homeadvisor. Then we were told Bluefly needed us until February 8. On February 5 I got a call saying thanks but no thanks basically. When I asked about transferring to Homeadvisor I was told I would have to apply on the website like everyone else in the country. A slap in the face but from I here I dodged a bullet because Homeadvisor is awful too.
4. The workload is a lot!! In addition to answering calls you do have to create tickets for special situations and these situations arise hourly. Once you create that ticket it is yours and yours alone. You have to begin updating the customer via email or phone and keep them abreast of what is going on with their ticket. Tickets usually take so long because a vendor is involved. We have to wait for a vendor from God knows where to reply to us to let us know if a customer can return, get a refund, or for the status of an order. Those are just some of the reasons. Also, you are required to do 20 emails per week. Each emails is different than the next and could involve hours of work. Meanwhile, you have to be in ready status to get a cal. If you get a call while working an email you have to close all that out to open up an order for your customer on the phone. Your new caller may need another ticket which takes you off task from your previous email ticket and commences a whole new set of tasks for you. Your email ticket gets forgotten about and you end up getting lost in your work load.
5. Management has moles working to their benefit. They report back to the head honcho, operations manager. One in particular uses their internal chat to talk about people in a not so kind light. I know this for a fact because she accidentally chatted with a friend of mine about said friend. She mistakenly sent her a chat meant for someone else. Another employee I know constantly would tell me she reported this person and that person. I began to realize that she was a mole because I saw these people get written up or demoted. I'm sure she spoke ill of me as well.
I could go on and on but that's a lot to go on. When you read their name don't walk away,RUN!!
