Pros
Interacting in a professional capacity with U.S. customs, multilingual workplace, very diverse passengers, and an amazing team. Easy to see the importance of your work. Frequent sense of accomplishment when helping people. Management extremely helpful and willing to support employees.
Cons
* Airports are stressful places, after 12 hours of flying some people get angry about long wait times (frequently hours to get through customs and out of the airport) and take it out on you. *U.S. Customs and Immigration officers have the ability to supersede anything at theat, this company is essentially bound by CBP whims so has limited independence. *Becomes easy to see how broken some parts of "the system" are, without real hope for solutions. * Limited opportunities for growth