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      VCA

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      VCA Continental Boarding and Doggie Daycare - Customer Service Representative VCA Employee Review

      1.0
      Apr 1, 2022
      Customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      I am a animal lover so I thought this would be a great opportunity for me but things changed really quick. I got to know our clients and pets and working with them was great. Management was very new and I was told things when I began but things changed and I was doing it all on my own and I will tell you it wasn't easy at all.

      Cons

      The very first day I started I got bit in the face pretty bad then a week later I got bit again. I was nervous at first but I did catch on quick and I liked it. I also got dragged down on the concrete by bringing up two dogs to go home and I got really hurt, My face was bad and hurt my knee badly. I stayed there because I thought I could handle it but when management started working me by myself when I was told there would always be two people working up front and like I said things changed quick then I was alone up front trying to handle everything. I am a very hard worker and I care for my job that's just who I am. I feel like sometimes the hard workers don't get recognized for it. I just felt like I was not respected there at all.

      avatar
      VCA Response
      4y
      We are very sorry that you did not feel valued and respected in your position, as we can assure you that was not the case. We recognize how hard our team works every day, and it would never be our intention or desire for you to feel this way. Thank you for taking a moment to share your candid feedback with us. If you would like to discuss anything from your experience further, please do not hesitate to reach out to us at EmployeeeConcerns@vca.com. Thank you, and know we wish you nothing but the best.

      Explore other reviews about VCA

      5.0
      Apr 15, 2026
      Vet technician
      Recommend
      CEO approval
      Business outlook

      Pros

      Perfect team for learning and mentorsip

      Cons

      New manager made 13 of us leave for the best

      4.0
      Jun 12, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      This company offers many opportunities for doctors and techs to grow in their careers. They provide tons of support and they've been making HUGE changes to veterinary medicine on a whole. I have never known another company to offer so many benefits and perks for staff (especially techs), and they're even making lots of effort to invest in the veterinary receptionists-the front line associates of the hospital. They're also making great strides to acknowledge some of the feedback we've had for many years. They're savvy and smart, making business decisions that build on a company that will be around a long time (and has.)

      Cons

      There have been times where transparency and communication are lacking, and sometimes to the point where hospital-level employees feel left out or unheard. Some bigger topics like onboarding and navigating what support comes from where could be more clear. It feels like they've been fusing on new concepts/policies/features to the company, making it feel like a clunky machine rather than building something new and streamlined. Maybe it's in the works, but how do we know down here?

      avatar
      VCA Response
      1w
      Thank you for sharing such thoughtful feedback. We’re glad to hear you’ve experienced strong support, growth opportunities, and benefits across our teams. We also recognize how important clear communication and connection are, especially as we continue to evolve. We’re creating more opportunities for open dialogue through listening sessions and bringing leaders closer to our hospital teams to better understand their day‑to‑day experiences and offer meaningful support. We’re also continuing to invest in leadership and communication training to strengthen consistency across our hospitals. Your insights help guide this work, and we appreciate all that you do for your teams and patients.
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