Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      VCA

      Engaged employer

      VCA reviews

      Shady behavior and highly understaffed - Customer Service Representative VCA Employee Review

      1.0
      Sep 22, 2021
      Customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Only good things I can say were the vets- Dr. Krampotich and Dr. Jossie that I worked with and the benefits. Also some of the employees who generally liked helping each other out and didn’t engage in any gossip behavior.

      Cons

      Management only cares about money not employees. Very break it and then throw away the employee once they’re done turnout rate. Negative, highly overworked and very ableist environment. Nothing will be done by management nor corporate about very aggressive or rude clients who may curse, yell and threaten you just for doing your job (which will be everyday). Forced overtime. Highly understaffed and almost by choice of management. Lots of behind the scenes negative gossip and blame between employees and management.

      avatar
      VCA Response
      4y
      We're troubled by what you have described, as maintaining a healthy and supportive workplace is vital to everyone here. Please allow us the chance to understand more about your time with VCA and discuss this personally, by sending us an email at EmployeeConcerns@vca.com. Thank you.

      Explore other reviews about VCA

      5.0
      Apr 15, 2026
      Vet technician
      Recommend
      CEO approval
      Business outlook

      Pros

      Perfect team for learning and mentorsip

      Cons

      New manager made 13 of us leave for the best

      4.0
      Jun 12, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      This company offers many opportunities for doctors and techs to grow in their careers. They provide tons of support and they've been making HUGE changes to veterinary medicine on a whole. I have never known another company to offer so many benefits and perks for staff (especially techs), and they're even making lots of effort to invest in the veterinary receptionists-the front line associates of the hospital. They're also making great strides to acknowledge some of the feedback we've had for many years. They're savvy and smart, making business decisions that build on a company that will be around a long time (and has.)

      Cons

      There have been times where transparency and communication are lacking, and sometimes to the point where hospital-level employees feel left out or unheard. Some bigger topics like onboarding and navigating what support comes from where could be more clear. It feels like they've been fusing on new concepts/policies/features to the company, making it feel like a clunky machine rather than building something new and streamlined. Maybe it's in the works, but how do we know down here?

      avatar
      VCA Response
      1w
      Thank you for sharing such thoughtful feedback. We’re glad to hear you’ve experienced strong support, growth opportunities, and benefits across our teams. We also recognize how important clear communication and connection are, especially as we continue to evolve. We’re creating more opportunities for open dialogue through listening sessions and bringing leaders closer to our hospital teams to better understand their day‑to‑day experiences and offer meaningful support. We’re also continuing to invest in leadership and communication training to strengthen consistency across our hospitals. Your insights help guide this work, and we appreciate all that you do for your teams and patients.
      See reviews by: Helpful|Rating|Date|All
      Related searches: VCA jobs | VCA salaries | VCA benefits | VCA interviews | VCA conversations
      VCA reviewsVCA Customer Service Representative reviewsVCA review