VCA mission statement should be " dedicated to overworking, under paying our staff as well as over charging clients " - Veterinary Assistant VCA Employee Review

1.0
Oct 9, 2016
Recommend
CEO approval
Business outlook

Pros

Working with animals, building a relationship with clients, saving lives (of those who can afford it unfortunately) I loved working with they staff, which have all almost left VCA.

Cons

Overworking your staff, underpaid staff, unappreciated, highly overcharging clients. I poured my heart and soul into this company for 5yrs, i had transportation issues so I was upset i had to resign. I asked if I could transfer where I was closer. After being told a position was available, went through 2 interviews and heard position was dropped. Then 2 weeks later, they post an opening for same position. After calling HR i was told i was never offer a position and the interview, well the manager felt sorry for me so she put me through 2 interviews. Oh and the position thats open, yeah that was posted to hopefully get application to fill another position, so technically they are not hiring for that specific position according to HR. What company does that to a loyal, hardworking passionate employee? Not to mention you treat senior employees as well as amazing veterinarians like crap until they quit. And above all you over charge clients and make them feel bad thinking they can't take care of they're babies. Shame on you VCA! I loved the ppl i worked with and for, thats the only positive feedback i can give.

Explore other reviews about VCA

5.0
May 8, 2026
Recommend
CEO approval
Business outlook

Pros

Small animal, exotics, free care to wildlife, opportunities to work with zoo animals. Internal promotions to change all management has made the work environment very positive. Boarding facilities. Opportunity for certifying for internal crematory.

Cons

Pay rate less than expected for experience level. Corporate in California has increased prices every year that is causing all of my friends and family to change vets. With our rural area and low average income, pets are getting euthanized instead of having testing and treatment. Staff should have more discounts for employee pets.

4.0
Jun 12, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

This company offers many opportunities for doctors and techs to grow in their careers. They provide tons of support and they've been making HUGE changes to veterinary medicine on a whole. I have never known another company to offer so many benefits and perks for staff (especially techs), and they're even making lots of effort to invest in the veterinary receptionists-the front line associates of the hospital. They're also making great strides to acknowledge some of the feedback we've had for many years. They're savvy and smart, making business decisions that build on a company that will be around a long time (and has.)

Cons

There have been times where transparency and communication are lacking, and sometimes to the point where hospital-level employees feel left out or unheard. Some bigger topics like onboarding and navigating what support comes from where could be more clear. It feels like they've been fusing on new concepts/policies/features to the company, making it feel like a clunky machine rather than building something new and streamlined. Maybe it's in the works, but how do we know down here?

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VCA Response
6d
Thank you for sharing such thoughtful feedback. We’re glad to hear you’ve experienced strong support, growth opportunities, and benefits across our teams. We also recognize how important clear communication and connection are, especially as we continue to evolve. We’re creating more opportunities for open dialogue through listening sessions and bringing leaders closer to our hospital teams to better understand their day‑to‑day experiences and offer meaningful support. We’re also continuing to invest in leadership and communication training to strengthen consistency across our hospitals. Your insights help guide this work, and we appreciate all that you do for your teams and patients.
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