Pros
• Peers are extremely nice and supportive which means a lot in such a high-stress, high-stakes environment.
Cons
• Chronically understaffed, creating an unsustainable workload and consistently difficult work environment • Upper management is ineffective and disconnected; communication is poor, concerns are ignored, and there is little accountability or leadership support • Employees are frequently left without support when issues arise and expected to manage problems independently • Customer conflict handling is concerning to say the least. Management often prioritizes appeasing clients over supporting staff, leaving employees feeling blamed and undervalued • Company resources are not meaningfully reinvested into staffing, compensation, or employee support • Recognition efforts feel superficial and out of touch with actual workplace needs • Overall, a poorly managed organization with low morale and insufficient support for employees. I would not recommend it