Mar 12, 2026
VCA Response
1moThank you for sharing this feedback. We recognize the essential role Client Service Representatives play in our hospitals and the wide range of responsibilities they manage as the first point of connection for clients, patients, and care teams—often in fast‑paced and emotionally demanding environments.
At VCA, leaders are expected to provide balanced, constructive feedback and meaningful support, and we understand how an emphasis on volume without adequate context or coaching can impact morale. We continue to evaluate roles, expectations, and compensation across our hospitals and to invest in wage increases over time, with a focus on recognizing the impact Associates have on patient care and the client experience.
Feedback like this underscores the importance of leaders staying closely connected to the day‑to‑day realities of hospital roles. We remain committed to listening, strengthening leadership accountability, and continuing to evolve the Associate experience so our teams feel supported, respected, and empowered.