Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      VCA

      Engaged employer

      VCA reviews

      Under Appreciated and Underpaid - Client Service Representative VCA Employee Review

      1.0
      Dec 5, 2025
      Client service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      You get to work with animals.

      Cons

      It’s been mentioned before, but the pay is far below the level of commitment required. Work/life balance was nonexistent. I was asked/made to work almost every holiday and was often asked to come in on days off. The sheer volume of work is not reflected in your paycheck. Doctors and Techs are extremely disrespectful towards front desk even though front desk is already taking the majority of the abuse from clients. However, they value the doctors and techs more and will not help you resolve these issues. They also don’t appreciate or reward loyalty. I worked for them for over a decade and made $20 an hour at the most. I never felt appreciated or safe working for VCA.

      avatar
      VCA Response
      3mo
      Thank you for sharing your feedback. We understand how challenging it can feel to be underappreciated. We encourage our leaders to recognize their teams regularly through performance conversations and our recognition platform, Tailwags. VCA continues to invest in competitive compensation and a comprehensive Total Rewards program that includes medical, dental, and vision coverage, paid time off, financial support programs, and mental‑health resources such as up to 12 free therapy sessions per year to support work–life balance and overall well‑being. We remain committed to improving the Associate experience and welcome you to contact us at EmployeeConcerns@vca.com if you’d like to share more about your experience.

      Explore other reviews about VCA

      5.0
      May 8, 2026
      Licensed veterinary technician (lvt)
      Recommend
      CEO approval
      Business outlook

      Pros

      Small animal, exotics, free care to wildlife, opportunities to work with zoo animals. Internal promotions to change all management has made the work environment very positive. Boarding facilities. Opportunity for certifying for internal crematory.

      Cons

      Pay rate less than expected for experience level. Corporate in California has increased prices every year that is causing all of my friends and family to change vets. With our rural area and low average income, pets are getting euthanized instead of having testing and treatment. Staff should have more discounts for employee pets.

      3.0
      Jun 8, 2026
      Veterinary assistant
      Recommend
      CEO approval
      Business outlook

      Pros

      Great quality of medicine. Great doctors. Team members that genuinely care about each other. Management is very fair about approving time off requests.

      Cons

      Pay could definitely be better. Inconsistent scheduling. If you don't speak up, you'll get the short end of the stick when scheduled and they will burn you out. Not enough organized training, especially for new employees, even though they have meetings all the time.

      See reviews by: Helpful|Rating|Date|All
      Related searches: VCA jobs | VCA salaries | VCA benefits | VCA interviews | VCA conversations
      VCA reviewsVCA Client Service Representative reviewsVCA review