Improving - Second Line Technician/Projects Utilize Employee Review

4.0
Sep 6, 2018
Recommend
CEO approval
Business outlook

Pros

- Great staff who have been there a long time - Monthly lunches - Reasonable pay - Management seem reasonable and fair - Feedback gets listened to - They know where they are going and what they want

Cons

- Doesn’t suit everyone as you can tell by some of the comments on here - They hang on to people who don’t pull their weight too long which effects morale - Need a bigger office - Could probably spend more time on training in the early days. Big product stack and client base to learn

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Utilize Response
7y
Thank you for your feedback, it is greatly appreciated and will hopefully help others looking to join us. Great advice that has been fed back to management too!

Explore other reviews about Utilize

3.0
Mar 23, 2026
Recommend
CEO approval
Business outlook

Pros

- Nice people - Feed The Team - A monthly free food event - Nice focus on staff

Cons

- Lack of staffing - lead to high unmanageable workload, and constantly hitting above what is expected - can lead to burnout - Pay does not reflect the job title and what is expected of individuals - specifically strong in service desk - Transparency can be weak - No real plan of action to resolve the service desk strong issues of not enough staff to tickets ratio - company focuses on being fast, reliable, and cheap which isn’t possible to succeed all

2.0
Nov 21, 2025
Recommend
CEO approval
Business outlook

Pros

decent office, one free lunch per month.

Cons

Childish reward scheme Too conscious on ESG and B-Corp certification rather than the service and operations they deliver to customers. Robotic service

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