Terrible Place to work - Anonymous employee Utilize Employee Review

1.0
Apr 19, 2018
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Free meal once a month.

Cons

Too many to state all, its an I.T sweatshop of the worse kind with bullying line managers desperate to raise call stats. I can guess where the good reviews are coming from and I don't believe its the staff.

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Utilize Response
8y
Thanks for your feedback. We are sorry things didn’t work out between us. We don’t always get things right but an average staff retention of over 7 years means we generally do, especially in this industry. If you can let us know where we are going wrong we are certain your constructive feedback can help others who are in a similar position. You can do that by dropping us a line at feedback@utilize.co.uk. Best of luck for the future.

Explore other reviews about Utilize

3.0
Mar 23, 2026
Recommend
CEO approval
Business outlook

Pros

- Nice people - Feed The Team - A monthly free food event - Nice focus on staff

Cons

- Lack of staffing - lead to high unmanageable workload, and constantly hitting above what is expected - can lead to burnout - Pay does not reflect the job title and what is expected of individuals - specifically strong in service desk - Transparency can be weak - No real plan of action to resolve the service desk strong issues of not enough staff to tickets ratio - company focuses on being fast, reliable, and cheap which isn’t possible to succeed all

2.0
Nov 21, 2025
Recommend
CEO approval
Business outlook

Pros

decent office, one free lunch per month.

Cons

Childish reward scheme Too conscious on ESG and B-Corp certification rather than the service and operations they deliver to customers. Robotic service

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