Jan 16, 2026
Utility Warehouse Response
2moHi there,
Thank you for your honesty and for the five years you spent with us. It’s heartening to hear that you had a great experience with your initial team, but it’s clear that the other part of your journey with UW was incredibly frustrating, and for that, we are genuinely sorry.
We aim to build an environment where career progression is based on merit and where everyone feels supported by their management, so hearing your perspective on "middle micromanagement" and a lack of skill encouragement is something we take very seriously. It’s disappointing to know you felt your growth was restricted rather than encouraged.
We also appreciate your feedback on the more practical side of things, from the share scheme timeline to the canteen. We know that the "small" things often make the biggest difference in a working day.
We’re committed to making UW a place where people can work in peace and thrive, and we’ll be using your feedback to reflect on how we can better support our teams and improve the management experience.