Horrible Company - and horrible values - Product Support Engineer Usio Employee Review

1.0
Sep 6, 2022
Recommend
CEO approval
Business outlook

Pros

There really isn't any pros about this company.

Cons

Management only cares about money, they will do anything they can to make more money. They treat their employees like garbage and do not care about fixing things. I was there for 7 months and quickly decided to look for something else. I was lied to about the position I was offered, and when I brought it up, the management tried to put it back on me that it was my fault that I didn't ask enough questions about the position. (it was not a posted position, and they did not disclose the full details of the position until after I had already started) The insurance is a joke, I spent almost $1000 a month for 3 people, and still had a deductible of $7500 for the year. It is not worth it, find something different and do not be fooled into thinking this a great place to work. Oh also their security is a joke, I found out 2 months into my position that my personal information was exposed in a breach in the companies servers. I was informed of this two months after the attack happened, even though they already knew it had happened and what information was exposed.

Explore other reviews about Usio

5.0
Dec 2, 2021
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

This company really does seem focused on its people and it has seen a lot of growth in the last year because they invest in their people. Pay is pretty average, maybe slightly below, but nothing to complain about. The executive team and management are really understanding and they understand that life sometimes happens and they are great about working with you to figure out a game-plan when things go south in your personal life. That being said, it is a really supportive environment while maintaining a professional feel. They also offer great opportunities for continuing educaiton

Cons

Things can be a bit slow at times depending on your department. Management could be more diverse

1.0
Apr 1, 2026
Recommend
CEO approval
Business outlook

Pros

The software engineering team is talented, collaborative, and capable of building solid systems. There is a lot of potential in the products and the technical talent on the ground.

Cons

Management lacks basic transparency and real-time feedback loops. I experienced my first month there of zero negative feedback, only to be told my performance was "poor" during a formal review due to missed deadlines caused by upstream dependencies entirely outside of my control. Furthermore, management weaponizes flexibility. Despite making up time spent on family medical emergencies and other brief emergencies (I offered to put it as PTO even though I made up the time), these moments were verbally cited in what I took as a "lack of dedication." There is no respect for work-life balance, and reporting to a Project Manager instead of a Technical Lead, Software Engineering Manager or EVP of Technology means your performance is judged by a calendar rather than technical contribution.

See reviews by: Helpful|Rating|Date|All