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Upstate Counseling

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Devolving Leadership - Therapist Upstate Counseling Employee Review

2.0
Nov 1, 2024
Recommend
CEO approval
Business outlook

Pros

Excellent clinical team. Ability to create own work schedule. Quick ramp up. Good administrative support

Cons

Leadership has become a little untrustworthy. While the clinical team and fellow therapists are wonderful, competent providers, the leadership has become paranoid and unsettling in their leadership practices. While flexibility, autonomy, and unpressured clinical quotas have been touted the general atmosphere of employment has begun to feel insecure and volatile.

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Upstate Counseling Response
1y
A few things I want to acknowledge about this review: 1) You're right, I was a bit paranoid for a while. I'd like to first say that some of that was valid, as we had, to name only a few examples: --Former employees accessing our EMR software, violating federal HIPAA laws, which in some cases requires self-reporting to the U.S. Department of Health and Human Services. --Therapists not keeping a medical record of their services, which is malpractice and could result in someone losing their license. --Therapists making their colleagues and clients uncomfortable by forcing their personal opinions about their workplace onto people who wanted nothing to do with it. That last one, licensed therapists bringing their clients into their personal drama, was next level alarming. So, yes, I was absolutely paranoid, and I do regret the impact that my acute paranoia might have had on the rest of the team. The good news is that since those individuals left, the team at Upstate is aligned and authentic, as well as professionally excellent. All that being said, we do want to reflect on our approach to leadership. We will do that and consider how we can do better in the future. Thanks for all the feedback, and good luck on your future endeavors!

Explore other reviews about Upstate Counseling

5.0
Feb 14, 2025
Recommend
CEO approval
Business outlook

Pros

1. Comfortable, warm and friendly environment 2. Leadership was always supportive and helpful when needed 3. Geographic location was easy to access and office space was plentiful

Cons

I do not have any cons, my experience at Upstate Counseling was a good one.

1
1.0
Oct 16, 2025
Recommend
CEO approval
Business outlook

Pros

Flexible scheduling Autonomy Great clients Good coworkers

Cons

Leadership is impulsive, paranoid, erratic, and non-collaborative Poor communication Constantly shifting policies and directives Questionable ethics Feedback met with defensiveness or hostility

2
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