Pros
Upstart truly does believe in its own mission statement of "enable effortless credit based on true risk". Its no accident that we get a lot of customer testimonials saying "you guys helped me through a difficult time" and "you gave me a chance when others didn't", time and time again. Our product innovations are done with the purpose of HELPING MORE PEOPLE. I love that about Upstart. I get to work with very talented people - former Googlers, big bank employees, big insurance, big retail...they all opted to work for Upstart. That should tell you a lot. I definitely feel privileged to work alongside these people. Without revealing specifics, compensation and benefits are extremely competitive, if not better than average. My quality of life has improved significantly, actually being paid competitively. Employee feedback is definitely listened to and even answered on a weekly basis. Dave Girouard himself has answered a lot of questions - what CEO has the time or patience to do so? One that genuinely cares about his team.
Cons
The time off policy could be improved a bit. It was probably designed when the company was brand new and hasn't been reviewed.