Mar 16, 2020
UpNest Response
6yThank you for your comprehensive feedback. You have highlighted a number of concerns and we will keep those in mind as we move forward and work to improve the experience we are providing, both for our employees and our consumers.
In order to maintain our high growth rate and deliver a high level of customer experience, We have strict KPIs to hold our teammates accountable. Many of our teammates welcome the charts and metrics we put out so they know how well they are progressing throughout the week. They also welcome the coachings and feedbacks on areas for improvement and growth.
The management team encourages open dialouges and we made frequent adjustments based on the feedback. We aren't perfect and we do make mistakes, but we are also not afraid of running experiments and make decisions based on data. We acknowledge there are many areas for improvement within our organization but that comes with any growing business. We are very sorry that you weren't a fit and we wish you the best in your future endeavor.