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      Unseen reviews

      Tough job where you can make a difference in a supportive environment - Helpline Adviser Unseen Employee Review

      4.0
      Mar 14, 2024
      Helpline adviser
      Recommend
      CEO approval
      Business outlook

      Pros

      Good working environment with lots of support Very impactful role You'll only work your contracted hours (or a little more) Pay is ok compared to contact centre roles but less good when unsocial hours and intensity of the job are factored in. Remote working Decent variety of work

      Cons

      It can be quite bureaucratic Not for the faint hearted in terms of calls and work dealt with. H

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      2.0
      Jun 15, 2025
      Helpline adviser
      Recommend
      CEO approval
      Business outlook

      Pros

      Some lovely team members Opportunities to make a difference Interesting training and work

      Cons

      Training insufficient Ongoing support insufficient Traumatic work Staff constantly pushed to be faster Under-resourced so it's difficult to get help from more senior staff members even when you ask.

      3.0
      Jul 17, 2025
      Finance
      Recommend
      CEO approval
      Business outlook

      Pros

      Good frontline manager with proper directions

      Cons

      low compensation as per the current job market

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