Supportive team at same level
Good training
Constant competition with other organisations
Cons
Constant pressure to go faster
No time for debriefs
Difficult call content
Not much support from senior management
Expected to stay past shift end without always getting it back when suits you
Some lovely team members
Opportunities to make a difference
Interesting training and work
Cons
Training insufficient
Ongoing support insufficient
Traumatic work
Staff constantly pushed to be faster
Under-resourced so it's difficult to get help from more senior staff members even when you ask.