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      Unseen reviews

      Supportive team but high pressure and little support - Helpline Advisor Unseen Employee Review

      2.0
      Jun 25, 2026
      Helpline advisor
      Recommend
      CEO approval
      Business outlook

      Pros

      Supportive team at same level Good training Constant competition with other organisations

      Cons

      Constant pressure to go faster No time for debriefs Difficult call content Not much support from senior management Expected to stay past shift end without always getting it back when suits you

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      2.0
      Jun 15, 2025
      Helpline adviser
      Recommend
      CEO approval
      Business outlook

      Pros

      Some lovely team members Opportunities to make a difference Interesting training and work

      Cons

      Training insufficient Ongoing support insufficient Traumatic work Staff constantly pushed to be faster Under-resourced so it's difficult to get help from more senior staff members even when you ask.

      3.0
      Jul 17, 2025
      Finance
      Recommend
      CEO approval
      Business outlook

      Pros

      Good frontline manager with proper directions

      Cons

      low compensation as per the current job market

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