Pros
Some individual team members were helpful and genuinely wanted to make a difference. The mentor assigned to me tried their best to support me.
Cons
No formal training was provided for my role. I was expected to “figure it out” on my own. No training on the systems or policies. New employee orientation didn’t happen until two months after I started. Corporate training didn’t occur until I had already been in the role for six months—by then, I had already learned most things through trial and error. Despite being assigned a mentor, I constantly felt overwhelmed and unsupported. Efforts to hold staff accountable were undermined—when staff complained to the CEO, he seemed more concerned about complaints reaching corporate than actually addressing the issues. No work-life balance. Expectations were unreasonable, with the assumption that my past experience should be enough to navigate everything without guidance.