Understaffed, Underpaid and Terrible Management - Customer Service Coordinator UniLodge Employee Review

1.0
Jun 17, 2024
Recommend
CEO approval
Business outlook

Pros

None. Do not do it.

Cons

- Multiple roles crammed into one. You are not just doing customer service, you are running the entire property yourself (Accountant, Real Estate Agent, Maintenance, Housekeeping) due to lack of staff. Another classic greedy company. So many responsibilities for $60K a year is a joke. - No training- put on a front desk with a line of 400 people waiting to check in without any training. You have to teach yourself the job, which means a lot of mistakes get made. It is a mess. - Management is awful. Lack of leadership. They sit in their office and twiddle their thumbs and wonder why things go wrong. They also will verbally abuse you and blame you for things that are not even your responsibility or role. - Working in active construction site. They open the building even when its only half done, so you are constantly breathing in chemicals and constant noise. -Constant overtime -No pay rise offered despite working for over a year and constantly going above and beyond. No incentive to stay.

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UniLodge Response
2y
Thank you for your feedback on your experience at UniLodge. There is nothing more important to us than the safety and wellbeing of our staff and residents. If you would like to share more feedback and discuss your expectations on the role you were employed in, please don't hesitate to contact us at human.resources@unilodge.com.au

Explore other reviews about UniLodge

5.0
Oct 28, 2023
Recommend
CEO approval
Business outlook

Pros

Great work environment, you learn a lot of administrative tasks. Especially good for students studying at university

Cons

Can get quite hectic sometimes

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UniLodge Response
2y
Thank you for your 5 star review and feedback! We are really proud of what we are achieving at UniLodge and are glad you can be a part of it. If there is any additional feedback you would like to share with us please contact us at human.resources@unilodge.com.au
4.0
Jun 10, 2026
Recommend
CEO approval
Business outlook

Pros

Flexible working hours. Great office team. Get to run and enjoy fun events on pay. Lots of perks for student staff. Perfect role for resident/students.

Cons

Long hour night shifts. Emergency calls at any hour. The hourly pay rate is good, which is around $38-$40, but only the first half of the shift is paid by default. The job can be really stressful when team members don't respond or provide help.

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