Pretty rewarding experience in the call center, some politics but overall good - Customer Service Coach UScellular Employee Review

4.0
May 23, 2011
Recommend
CEO approval
Business outlook

Pros

The best place to gain experience doing a number of things if you are prepared to open up your life and "drink the koolaid". Pretty good benefits and as a rep if you show up and handle the calls like you care then you will be successful.

Cons

downside is company making some major changes and they need to listen to their sales people on the front line. Stop treating your middle managers, coaches like they are dispensable. Once you move from being a rep you are not allowed to make a mistake.

Explore other reviews about UScellular

5.0
Jun 9, 2026
Recommend
CEO approval
Business outlook

Pros

Great Culture and Leadership, people are the best in the business

Cons

Small Corporation, runs like a mom & pop at times

4.0
Jun 11, 2026
Recommend
CEO approval
Business outlook

Pros

I had a very positive experience working with this company. The company fostered a collaborative culture and provides opportunities for professional growth and development.

Cons

Decision-making processes could be more transparent, and employees would benefit from greater support and recognition

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