You're A Number Only - Software Engineer UST Employee Review

1.0
Feb 6, 2019
Recommend
CEO approval
Business outlook

Pros

Really can't think of any.

Cons

Employees at UST are simply a number, they don't care about you at all. From the very beginning you'll know you are a number because your email address will be a letter and your employee ID number, rather than your name. It is very much a foreign run company where you are easily replaced with the next person. Or your jobs are just sent offshore after a merger occurs. The company is big brother and has people monitoring online communities for anything negative from employees, and will fire them without hesitation. The HR Department is horrible, they don't respond to questions in a timely manner, and give you the run around. If you ask HR a question it is an inconvenience. Benefits aren't anything special, and vacation time is minimal. They did finally start to offer a 401k match in 2019 (although limited). All the HR systems they use are the most user unfriendly applications, and some of them appear to be homegrown apps too that give errors regularly. Now, they are even selling employee data to outside firms so that they can send junk mail to your home.

avatar
UST Response
7y
Dear USsociate, Thank you for your feedback. We appreciate that you have taken the time to write about your experience and feelings instead of letting it to go unspoken. We at UST value the feedback from every USsociate as that gives us an opportunity to take corrective action around policies and processes. We understand your frustration and we assure you this is not a usual occurrence in UST. We are a high employee touch point organization, we value our people and truly believe that we are a successful Organization because of our people. Being a digital services organization, we encourage employees to be active on social media and we reinforce the social media policy of UST through regular communication. As any Organization would do, we also ensure that we take necessary action in case of breach of policy. We take utmost care in protecting personnel information and we do not sell employee data. Our employees do receive mails from UST’s benefits providers with whom our employees sign up for benefits. This is a standard practice. We would like to speak with you further to understand the concerns, clarify your question and help remedy the situation where needed. Would you be open to sending an email to HR@ust-global.com for us to connect and talk about specifics? Best Regards Human Resources

Explore other reviews about UST

5.0
Jun 25, 2026
Recommend
CEO approval
Business outlook

Pros

Good place to start a career and gain experience. Managers are available if needed, but hands-off if not.

Cons

Pay is OK, not great. The level of responsibility depends on the firm you are contracted out to. It's a launchpad, keep your skills sharp and don't get complacent

5.0
Jun 17, 2026
Recommend
CEO approval
Business outlook

Pros

The company is already shifting from services to products and platforms business, with the CEO driving the change directly. This transition is visible and is steep. The upside to this transformation is the company already creating meaningful opportunities for people to grow new skills and take on more strategic and value-added work. The key is to lean in and make full use of the resources available, including client universities, hack-a-thons, ideathons, and skill transformation programs, to stay ahead. For internal talent, the opportunities in product, platform development, and consulting are abundant, across both existing offerings and new solutions.

Cons

the organization is going through a painful transition unlike anything it has experienced in its 26-year history; while this change is necessary to win in the market, stronger support through the transition is an area where the company can improve and focus.

avatar
UST Response
5d
Thank you for such a thoughtful perspective. It’s encouraging to hear that the shift toward a product and platform-led organization is visible and creating meaningful opportunities for our USsociates to build new skills and take on more strategic work. Enabling this kind of growth is a key priority for us, and we’re glad to see the impact of initiatives like learning programs, ideathons, and hackathons coming through. We also recognize that transitions can be challenging, and providing support through the journey remains a priority. Your point on staying grounded in UST’s values truly resonates. Our values of humanity, humility and integrity continue to guide us as we evolve. We appreciate you taking the time to share your thoughts.
See reviews by: Helpful|Rating|Date|All