Customer Service Branch-call center - Processor USDA Rural Development Employee Review

Good work life balance, good pay, loved the team, meaningful work.

Deep stress due to new administration. At times slow adoption of new technology and antiquated processes. Inter-office politics are common.

- Great local management teams. - Great coworkers, extremely knowledgeable. - Sense of accomplishment and belief in the mission. - Assisting your local communities.

- Terrible upper management. Political instability. - Outdated computer information systems. - Work/life balance. To make up for the low pay government positions used to offer incentives like work from home a few days a week, alternative work schedules (just work your 40 hours a week, start and end time changes as you want), and job security. All of these are gone or on their way out. - Burnout. Entire teams have resigned, under the threat of being fired, or have been fired so the work of 20 people now rests on a single person. There is not enough staff. Literally half of this agency’s staff no longer exists.