USA Contact Point experience - Anonymous employee USAContactPoint Employee Review

The training is good too get started and begin work

Unhappy customer calling and when they sign up someone already took them thew reward and you have too repeat it too someone who do not want too hear it again they just wanted too cancel.it ok too tell them about the rewards again and lower there price if they would like too listem maybe they miss something.

Have worked for them for a while. they changed their call center hours, Have made lots of changes to pay scale.. ANY questions you have you are told to submit them and you never get a response. BUT you can set your own hours and work as much or as little as you want...

NO HELP! you get no answers from corporate. Now you only get paid for the first 5 - 20 minutes of your call (20 minutes only if you don't cancel the account, most all of the customers cancel and Demand refunds).. so if you on a call for 15min and the customer still cancels you get paid for only 5 min. Us supervisors get only 5 min per each call... use to be you could work 30 hours and get paid at least 300.00 so now we must sit st our computers work twice as long and only gey paid for 5 min each call... so not worth it ,this week I have averaged about 3.50 a hour be cause no call takes 5 minutes when your dealing with upset customers. when i did get a response on the new pay scale i was told we have more Reps signing up so i you wish to go else where we wish you luck... GREAT COMPANY NOT TO WORK FOR...... You are taking calls for websites like my score .com and profinity .com. most customers do not realize that the 29.95 MONTHLY fees come off their card automaticaly and when they call they are VERY UPSET.