Great colleagues overshadowed by terrible management - Customer Service Representative UPM-Kymmene Employee Review

1.0
Jul 3, 2026
Recommend
CEO approval
Business outlook

Pros

Most of the employees in the customer service department.Our great people to work with.

Cons

The management is the worst. They are going through a joint venture and the company is now being ran by management in Finland. And they are not in touch with what the local management is doing to the company. They're running good people away. They do not pay the stipend, they advertise. The com's paper department is the worst. The customer service manager is the worst, and the director of customer service is the worst. And the HR department is the worst.

Explore other reviews about UPM-Kymmene

5.0
Apr 15, 2024
Recommend
CEO approval
Business outlook

Pros

Good pay and flexible on time off. Great benefits and retirement.

Cons

It is a paper manufacturer that makes paper for printing which is a tough and shrinking business.

2.0
Jul 2, 2026
Recommend
CEO approval
Business outlook

Pros

Teams in North America are the hardest working individuals. They have incredible talent and are extremely supportive.

Cons

Every part of UPM is controlled and ran by management in Europe. This means that the teams in other regions are stifled, siloed, and become stagnant. This alienates innovation and process improvement, perpetuating an atmosphere where talent cannot be maintained or grow.

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