2.0
Apr 28, 2009
Former employee
West Bridgewater, MA
Recommend
CEO approval
Business outlook
Pros
All in all, the people who worked for SuperValu / Shaws Supermarkets were a great bunch. Very helpful and team orientated. However, senior management was mostly out of touch with the IT employees and the Shaws banner in general. For me at least the company was local and the pay and benefits were decent.
Cons
They are sending many IT Support jobs off shore thereby alienating the customers we support. From what I hear support is seriously in decline. In many cases I've been told that a first call back may take several hours, and then several mores hours until the problem is rectified.