Insurance CSR, - Customer Service Representative UFG Insurance Employee Review

DTO Flexible Hours Great Co-workers

Too many unnecessary processes that make the workload heavier. Their policy system could use an upgrade. Adjusters have to rely on Administrative to put complete policies in their file.

Work from home (although if you live within 50 miles they will probably make you come to the office) Unlimited PTO (although they will limit it at random times)

Have to refer everything/very micromanaged Unrealistic goals and expectations Lack of staffing on underwriters and support staff No work life balance, expect to work 60-hour work weeks They do not pay well for the amount of hours/work needed for this job No time for self improvement Leadership does not listen and way too many managers Systems changed in early December 2025 and has made everything 3x longer and are still actively having issues